Welcome to our customer service page! Here you can find payment and billing information, ways to detect leaks, water conservation tips, and more.
We distribute water to rural areas of Madison, Bond, St. Claire, and Clinton counties. If you need to find out if your property is under our jurisdiction, give us a call at 618-654-4542.
Tap on fee: $3,500
Customer activation deposit: $100
Minimum monthly bill for no usage: $30
The monthly bill will be computed on the following rate schedule:
First 2,000 gallons per month (minimum): $35
Next 2,000 gallons per month: $7.70 per 1,000 gallons
Next 6,000 gallons per month: $7.70 per 1,000 gallons
All over 10,000 gallons per month: $6.25 per 1,000 gallons
Other Service Charges:
Renew service after disconnection: $100
Check returned for insufficient funds: $25
Pay at the Office
You can come in and drop off your payment during our office hours, or you can deposit it in our drop box. We accept checks, money orders, or cash.
Pay by Mail
Detach and enclose your bill stub with your payment. Mail to:
Highland, IL 62249
ACH Direct Deposit
Your water bill payment will be deducted from your account on the due date each month. (On the 15th or next business day) You will need to sign an authorization form and provide a voided check to start this service. There are no extra fees for ACH.
Online Bill Pay
It is possible to set up an online payment through your bank.
Sometimes people face circumstances that stretch their financial resources. If you can't pay your water bill by the due date, please contact us. We will work with you to set up a plan to pay the bill over time.
We want to help our clients keep their bills as correct as possible by reflecting the actual water that is utilized. Leaks in your home can quickly add up to many gallons wasted. If your bill is unusually high, a little investigation can help you save water as well as money.
*To find out if you have a leak, you may want to check:
Check for damaged heads and system leaks.
Indoor and outdoor faucets
Replace worn gaskets and washers.
Check for drips or stains beneath or behind your dishwasher and clothes washer.
A leak in your toilet can waste several thousand gallons of water each year. Usually you can not hear the leak because it runs slowly out of the tank.
To discover if your toilet is leaking, lift off the lid of the toilet tank. Place 3 or 4 drops of ordinary food coloring into the tank. (Do not use dye, it could stain). Do not flush or otherwise disturb the toilet for about one hour or longer. At the end of the waiting period, observe the toilet bowl. If the color you placed into the tank shows up in the bowl, you have a leak.
Water Conservation Tips
During the hot summer months, water useage rises. People are filling pools, watering gardens and lawns, washing cars, and just using more water in general. Here are some tips to help you conserve water and save money:
-Run washing machines only when the loads are full, or adjust the water level to the amount of the load. If you have a water saving cycle, use it.
-Before putting dishes in the dishwasher, scrape them instead of rinsing.
-Water lawns and landscapes only when needed. To get the most out of your usage, water in the early morning or late evening.
-Try using drip irrigation hoses to water your plants.
-Set your lawnmower blade one notch higher to make your lawn more drought tolerant.
-Instead of using water to clean off your driveway, use a broom.